We're not the agency that disappears after launch.
We built Gorilla Commerce because we had been burned ourselves by agencies that disappeared once the work went live. So today we are the permanent technical team for stores that make money: we maintain them, develop them and take responsibility for the technology, so the owner can grow without building an IT department.
The first choice when a store needs a permanent technical team.
We want the store owner who asks a friend, an agency or an industry group for a maintenance team to hear our name. And we want marketing agencies without developers of their own to be able to build their offer on us: we work under their brand and we do not take their clients.
Five beliefs on which we build Gorilla Commerce.
We don't pretend to be neutral — we have specific opinions on what a good e-commerce project should look like. These beliefs sometimes cost us clients looking for an agency that "says yes to everything." That doesn't change us.
A store that scales for 3 years doesn't need rewriting every 18 months
The worst investment in e-commerce is a store that has to be rebuilt after a year because the architecture did not survive the growth of the business. We design for a product life of five to seven years, not for a quick launch that lasts twelve months. That is why our migrations cost more than the competition: resilience to change is built into them.
SEO-first, not SEO-last
Most agencies run a migration as a technical exercise and treat SEO as a repair layer afterwards. We reverse that order: every sprint starts with the SEO decision and only then the technical one. That is why after the Topeshop migration, with 12,000 products moved from PrestaShop to Shopify Plus, organic traffic was 22 per cent higher year on year instead of falling, as migrations usually do.
Full transparency in Gorilla Panel, not decorative reports
Every client on a support package or Growth Retainer can open Gorilla Panel at any hour and see hours used, task status, monthly reports, invoices and contracts. We do not send reports written for marketing. We show the real data a client can make business decisions on.
We tell you when it's NOT worth working with us
If a client's project turns out not to match our skills or their budget, we name a specific alternative supplier. Our portfolio tells us plainly what we are best at: Sylius B2B, Shopify Plus D2C and mid-market migrations. Outside that range we are honestly worse than the specialists. Over the long run that pays off for both sides.
We only promise what we can keep
We do not promise uptime percentages or a fix time for every incident, because nobody can honestly guarantee that. We guarantee a response time and we keep it. Projects are split into stages with a clear scope and milestones: you pay for the next stage once the previous one is accepted, and Gorilla Panel shows you where the hours are going as they are spent. That is client protection that works in practice, not only in the contract.
Twenty people who build your store every day.
The Gorilla Commerce team is architects, backend and frontend developers, UX/UI designers and DevOps, SEO and AI specialists. Most of them have been with us for years. That is why a Growth Retainer client works with the same tech lead year after year, rather than a new person every quarter.
Nine numbers, that describe us best.
Numbers say more than marketing speak. Below are nine specific metrics describing our business — without embellishment and without stretching.
The best path to us is a 30 minute introductory call.
The free introductory call is time for us to get to know each other: your business, your ambitions and your constraints, and whether our specialisation fits your project. If it turns out we are not right for each other, we will recommend another supplier.