Growth Retainer for stores scaling beyond €1M revenue.
Growth Retainer is for stores that have outgrown SLA hour-based packages. A dedicated team of 2–5 people working only for you, quarterly business KPI planning, monthly strategy reviews with the board. Average client relationship: 3.4 years.
Five pillars, on which we build the relationship.
Growth Retainer is not just "more hours" than SLA. It's a fundamentally different way of working — with strategic planning, transparent priorities and full accountability for business KPIs, not just task delivery.
Dedicated team 2–5 people
Every Monday at 9:00 AM, the Gorilla team holds a stand-up with the client — covering current sprint status, blockers, and the plan for the week. Everything is logged in the Gorilla Panel, available to the client 24/7.
Quarterly business KPI planning
A 90-minute session reviewing the month's KPIs and progress on the quarterly roadmap, plus an analysis of the three most important technical topics from the perspective of the client's business growth.
Monthly strategy review with the board
A full day working directly with the client's business owner on strategy for the coming quarter — auditing current results, identifying critical growth areas, and setting OKRs for the next 90 days.
Full Gorilla Panel transparency
A two-day offsite with the client's management team focused on the annual roadmap — competitor analysis, an audit of the store's own strengths, and setting the strategic direction for its technology development over the year ahead.
Three retainer levels with a dedicated team.
Every package includes a dedicated team assigned to your store — not freelance consultants rotated between clients. Choose a package based on the scale of your business and the ambition of your roadmap. Each can be modified after the first quarter based on actual needs.
Maintenance
- Dedicated team of 2 people (PM + developer)
- Quarterly roadmap with business KPIs
- Response time up to 2 hours on business days
- 24/7 monitoring with Slack alerts
- Weekly status meeting
- Quarterly SEO/performance/security audit
- Updates + minor platform development
Growth
- Dedicated team of 3–4 people (PM, 2× dev, UX)
- Quarterly roadmap with KPIs plus annual OKRs
- Response time up to 1 hour 24/7
- 24/7 monitoring with DevOps on-call
- Weekly meeting + monthly review
- Quarterly industry audits
- Active feature development
- A/B testing and conversion optimization
Enterprise
- Dedicated team of 4–6 people + dedicated tech lead
- Direct access to the Gorilla Commerce CTO
- Incident response within 30 minutes 24/7
- Disaster recovery plan tested quarterly
- Quarterly board-level meetings
- Full stack: dev, DevOps, design, data
- Annual product roadmap with the business owner
- Client has their own Slack channel with the team
Growth Retainer questions we hear most often.
When does an SLA stop being enough, and when is it worth considering a Growth Retainer?
+Can we start with the Maintenance package and move up later?
+Does the Growth Retainer also cover integrations with external systems?
+What if we need a specialization that isn't part of the retainer team?
+How long is the notice period for terminating a Growth Retainer agreement?
+Your Growth Retainer starts with a 60-minute conversation.
A Growth Retainer conversation is typically a 90-minute session with Gorilla Commerce's CTO or a strategist, during which we assess your store's current state and your 12-month growth ambitions, and match you with the right retainer package — complete with a concrete team proposal and quarterly scope.