Ortopedico – Prosthetics Purchases and Online Consultations

Problem:

Ortopedico faced the challenge of developing a comprehensive medical platform that:

• Enabled patients to easily access a catalog of prosthetics and place orders online.
• Allowed scheduling of in-person visits and video consultations with specialist doctors.
• Automated the appointment booking process and sent reminders.
• Provided a transparent system for tracking orders.
• Met strict security and legal standards for patient data protection (GDPR compliance).

The absence of an adequate digital platform led to communication difficulties between patients and doctors, a complicated prosthetics ordering process, and long waiting times for consultations.

Actions:

1. Analysis of patient and medical specialist needs:
   • Conducted an in-depth analysis of the expectations of patients and doctors.
   • Identified key functionalities: product catalog, appointment booking system, video consultation module, and order tracking.
2. UX/UI Design:
   • Created an intuitive interface tailored for both patients and specialists.
   • Ensured aesthetic design and easy navigation across devices.
3. Appointment booking system:
   • Implemented an advanced calendar for in-person and online consultations.
   • Added automated visit confirmations and email/SMS reminders.
4. Medical product catalog:
   • Developed a detailed prosthetics catalog with filtering options based on patient needs.
   • Added an online ordering module and a delivery status tracking system.
5. Video consultations:
   • Integrated a secure video consultation module for real-time doctor-patient interaction.
   • Enabled consultation history and medical documentation sharing.
6. Order tracking module:
   • Allowed patients to monitor the status of their orders in real time.
   • Integrated automatic notifications for order status changes.
7. GDPR compliance and data security:
   • Designed the platform in accordance with GDPR requirements and cybersecurity standards.
   • Applied data encryption and secure access to user accounts.
8. Performance and accessibility optimization:
   • Ensured platform responsiveness on all devices (computers, smartphones, tablets).

Solution to the Problem:

The Ortopedico platform has become a comprehensive tool for supporting patients and medical specialists. Its main features include:

• Easy prosthetics ordering: Patients can browse the product catalog, filter by needs, and order online.
• Appointment booking system: Users can quickly schedule in-person and online consultations with specialists.
• Video consultations: Patients can consult doctors in real time without visiting the clinic.
• Order tracking: Users have full access to their order status and delivery information.
• GDPR compliance and security: The platform guarantees full data protection and legal compliance.

Client Achievements:

• 55% increase in prosthetics orders due to a simplified purchasing process.
• 40% growth in online consultations thanks to the integrated video consultation module.
• Improved access to specialized medical services: Patients can book appointments from anywhere.
• Automated visit reminders: Reduced no-shows by 30% through automated notifications.
• Enhanced patient satisfaction: The intuitive platform has improved the overall user experience with medical services.

Why Us?

• Experience in the medical sector: We create solutions compliant with the strict requirements of the healthcare industry.
• Data security: Our platforms meet GDPR standards and cybersecurity requirements.
• User-friendly solutions: We design systems that are easy to use and eliminate technological barriers.
• Flexibility and scalability: Our solutions can be easily expanded with new features and integrations.

Further Cooperation:

• SMS notification system: Planned implementation of reminders for upcoming appointments and order status updates.
• Medical analytics module: Introduction of tools to analyze patients’ health statistics.
• Integration with CRM systems: Improving patient relationship management and medical record handling.

New Opportunities:

• International expansion: Adapting the platform to local medical regulations and implementing multilingual capabilities.
• Telemedicine module: Extending video consultations to include remote diagnosis and patient health monitoring features.
• Personalized rehabilitation plans: Introducing tools for creating individual rehabilitation programs for patients.
• Mobile app: Developing a dedicated mobile app with full access to platform features.